In today’s business world, customer satisfaction is essential to success. Empowering your team to leave a positive impression on customers is crucial to achieving this. Not only does this benefit your customers, but it will also positively impact your employees. In this article, we’ll explore how empowering your team can increase employee engagement and provide some ways to achieve this.

The Link between Empowerment and Engagement

When we feel empowered, we are more likely to be engaged in our work. Empowerment gives us a sense of ownership and control over our work. When we have the tools and authority to make decisions, we feel more invested in our work and are more likely to take pride in our achievements and our work.

Ways to Empower Your Team

Three ways to empower your team and increase employee engagement:

  1. Even if your only 20 people in the company, we often notice a lack of feedback. Communication is a two-way street. Yet, many companies focus solely on delivering messages without actively seeking feedback. Usually, because we lack the time. To facilitate an open dialogue and show your team you care, please feel free to use the P.E.R.F.O.R.M. Framework.
  2. Provide training and development opportunities: When employees have the skills and knowledge to do their jobs well, they are more likely to feel confident and empowered. Providing training and development opportunities can help employees feel more engaged in their work.
  3. Provide opportunities for decision-making: Giving employees the authority to make decisions can help them feel more invested in their work. This can include allowing employees to resolve customer issues or decide how to complete their work.


In today’s competitive business world, leaving a positive impression on your customers is more important than ever. Empowering your team can create a culture that prioritises customer service and goes above and beyond to meet their needs. By providing customer service training, encouraging empathy, fostering a positive work environment, giving your team the authority to make decisions, and providing regular feedback, you can create a team that is committed to leaving a lasting positive impression on your customers.


Hugh van Praet

I help businesses and individuals to move forward.


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