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Articles by Hugh van Praet

image for the employee engagement surveys blog post
employee engagement

Conducting Effective Employee Engagement Surveys: A Guide for Organisations

Introduction Employee engagement surveys are a valuable tool for organisations looking to enhance their employees’ overall satisfaction and performance. These surveys provide valuable insights into how employees feel about their jobs, the company, and their colleagues and can help organisations Read more…

By Hugh van Praet, 3 weeks2 weeks ago
image for the different levels of employee engagement
employee engagement

5 Different Levels of Employee Engagement

Employee engagement is an essential factor in creating a successful and productive workplace. It can be measured in various levels, with the highest being total engagement and the lowest being nearly no participation at all.  But before we get into Read more…

By Hugh van Praet, 1 month2 weeks ago
image for the key differences between customer experience vs. employee experience
Customer Experience

6 Differences Between Customer Experience vs Employee Experience

Customer experience and employee experience are two of the most vital components of any successful organization. Although they involve different sets of people, both are equally important in creating a positive and productive work environment. Let’s take a look at Read more…

By Hugh van Praet, 2 months2 weeks ago
Personalized Customer Experience
Customer Experience

How to Provide Personalized Customer Experience

Personalized customer experience is the new differentiator for businesses. It’s no longer about providing generic, one-size-fits-all service – customers now expect and demand a more tailored, individualized approach. To meet these rising expectations, businesses need to find new ways to Read more…

By Hugh van Praet, 4 months2 weeks ago
customer experience specialist
Customer Experience

How to Choose a Customer Experience Specialist

Customer experience specialist can be described as how customers interact with a company from beginning to end. This encompasses everything from the first time they learn about your company to their interactions with your employees, to their post-purchase experience. Many Read more…

By Hugh van Praet, 5 months2 weeks ago
Employee-Engangement-Action-Plan
employee engagement

A Guide to Creating an Employee Engagement Action Plan

Employee engagement is critical to the success of any organisation. Engaged employees are more productive, more satisfied with their jobs, and more likely to stay with their employer. Creating an employee engagement action plan is a great way to improve Read more…

By Hugh van Praet, 6 months2 weeks ago
customer-experience-design
Customer Experience

Customer Experience Design Principles to Follow

Years ago, the customer experience (CX) was an afterthought. Today, it’s one of the most important aspects of a company’s success. Companies  prioritizing the customer experience are 60% more profitable than those that don’t. Many companies are household names because Read more…

By Hugh van Praet, 6 months2 weeks ago
improving-organizational-communicational
Organizational Communication

Top 7 Strategies for Improving Organizational Communication

Organizational communication is the process by which information and messages are exchanged between individuals and groups within an organization. It is critical to employee engagement, customer satisfaction and business success, yet many organizations struggle with communication problems. 3 Reasons to Read more…

By Hugh van Praet, 7 months2 weeks ago
image for the blog post — how to keep your employees engaged
employee engagement

How to Keep Your Employees Engaged

Employee engagement is critical to the success of any organization. It is the level of commitment and involvement an employee has with their work and company. When employees are engaged, they are more productive, creative, and motivated. Additionally, engaged employees Read more…

By Hugh van Praet, 7 months2 weeks ago
customer-engagement-strategy
Customer Engagement

10 Tips to Create a Great Customer Engagement Strategy

Are you looking to enhance your customer engagement?  Perhaps you’re not sure where to start, or maybe you’ve tried a few things but haven’t seen the results you were hoping for. Whatever your situation, creating a good customer engagement strategy Read more…

By Hugh van Praet, 7 months2 weeks ago

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