Personalized customer experience is the new differentiator for businesses. It’s no longer about providing generic, one-size-fits-all service – customers now expect and demand a more tailored, individualized approach. To meet these rising expectations, businesses need to find new ways to Read more…
Customer experience specialist can be described as how customers interact with a company from beginning to end. This encompasses everything from the first time they learn about your company to their interactions with your employees, to their post-purchase experience. Many Read more…
Employee engagement is critical to the success of any organisation. Engaged employees are more productive, more satisfied with their jobs, and more likely to stay with their employer. Creating an employee engagement action plan is a great way to improve Read more…
Years ago, the customer experience (CX) was an afterthought. Today, it’s one of the most important aspects of a company’s success. Companies prioritizing the customer experience are 60% more profitable than those that don’t. Many companies are household names because Read more…
Organizational communication is the process by which information and messages are exchanged between individuals and groups within an organization. It is critical to employee engagement, customer satisfaction and business success, yet many organizations struggle with communication problems. 3 Reasons to Read more…
Employee engagement is critical to the success of any organization. It is the level of commitment and involvement an employee has with their work and company. When employees are engaged, they are more productive, creative, and motivated. Additionally, engaged employees Read more…
Are you looking to enhance your customer engagement? Perhaps you’re not sure where to start, or maybe you’ve tried a few things but haven’t seen the results you were hoping for. Whatever your situation, creating a good customer engagement strategy Read more…
Customer experience is one of the most important factors in a company’s success. A bad experience can drive away existing and potential clients, while a good experience can create loyalty and word-of-mouth from your buyers that drives new business. Given Read more…
Guiding Progress likes working with customers who have a continuous improvement mindset. That realise that they can drive the customer experience with the employee experience. They want to make their customer-facing employees more resilient and empowered through the Employee Experience of Read more…
Before highlighting why I believe that company values drive sales, I have a few questions for you: How do you feel or act when your values aren’t aligned with your employer’s values? Will you keep working with a supplier that Read more…