Customer experience is one of the most important factors in a company’s success. A bad experience can drive away existing and potential clients, while a good experience can create loyalty and word-of-mouth from your buyers that drives new business. Given Read more…
Guiding Progress likes working with customers who have a continuous improvement mindset. That realise that they can drive the customer experience with the employee experience. They want to make their customer-facing employees more resilient and empowered through the Employee Experience of Read more…
Before highlighting why I believe that company values drive sales, I have a few questions for you: How do you feel or act when your values aren’t aligned with your employer’s values? Will you keep working with a supplier that Read more…
2020 has been a year like no other. As written in the New York Times of December 8th, certain years are so eventful they are regarded as pivotal in history, the year 2020 will undoubtedly join this list. Who would Read more…
One of the biggest challenges for sales professionals is building a case for our customers and/or prospects to change. We understand their strategy, core issues, and we firmly believe we have the right solution for them to gain (or reduce) Read more…
Take risks to win rewards = achieving our Big Dream Big. Kobe Bryant and Paulo Coelho were working on a children’s book. Following AP sports writer Greg Beacham, Bryant was a fan of Coelho’s and called “The Alchemist” his favourite Read more…
Did you have the impression that times flies by so quickly? If yes, what can you do to slow down time? First, it’s normal that with the years that pass by, that every hour reduces from a relative perspective. As Read more…
Before talking about finding a mentor. It’s the end of the year holiday season. Usually, a period when we want to spend time with our family and close friends; a period to relax and reflect on the past year; or Read more…
What do you do? Sometimes the simplest things can be the most difficult, especially when it comes to answering the question, “What do you do?” You have probably seen a video of Simon Sinek, where he tells his audience how Read more…
Hello, have you ever asked yourself why did I start this? Why should I do something difficult? What did you learn from it? I’ll tell you at the end. In 1989 I chose to do my military service with the Read more…