- 3.5 times more likely to arrive early or stay late to complete necessary tasks
- 4.7 times more likely to do something good for the company even if it is not expected
- 5.3 times more likely to speak up and recommend improvements
- 8.8 times more likely to recommend your company as a good place to work
- Up to 4 times more profitable than similar organizations with low levels of employee engagement
- 43% more productive
- 87% more likely to retain staff
Add to that the fact that a positive customer experience increases retention rates by 30%, and it’s easy to see why employee engagement is crucial to success.
Our system for driving improved customer experience via improved employee engagement is a bottom-up, top-down method that demonstrates to each individual that they are valued and encourages them to embrace new ways of working that make them happier and more successful in their role.
Our method helps every person realize their worth and how they align with company values.
1 in 2 sales reps is not meeting targets
Often, this is due to an inability to offer a different perspective, respond in the context of the customer, leverage uniqueness, channel customer emotions, and take control when needed.
We will help them overcome those challenges and thrive.
Our unique value to you is a three-pillar approach performed by experienced executives with a proven sales track record.
Our objective is to help you grow your business by boosting employee engagement, improving customer experience, and reducing costs.
At Guiding Progress Customer Experience Consulting, we understand that creating great customer experiences requires a deep understanding of your customers, what they value, and how they interact with your business. We take a holistic and customer-centric approach to identify opportunities to improve the customer experience at every touchpoint.
Whether you’re looking to establish a customer experience strategy, redesign your customer journey, or create more seamless omnichannel experiences, we can help. Guiding Progress has a proven track record of helping companies create exceptional customer experiences that improve customer satisfaction, loyalty, and advocacy.
Step # 1: Understanding Your Customers
The first step in our process is to get to know your customers. We’ll work with you to understand their needs, wants, and expectations. We’ll also learn about their interactions with your company and your competitors. This insight will help us identify opportunities to improve the customer experience.
Step #2: Defining the Ideal Customer Experience
Once we have a deep understanding of your customers, we’ll work with you to define what an ideal customer experience would look like. We’ll help you create a vision for the customer experience and set clear goals.
Step #3: Designing the Customer Journey
After we’ve defined the ideal customer experience, we’ll work with you to design a customer journey that will deliver that experience. We’ll help you map out the steps your customers will take as they interact with your company.
Step #4: Implementing the Customer Experience
The final step in our process is to help you implement the customer experience. We’ll work with you to develop and implement a plan to improve the customer experience at every touchpoint. We’ll also help you measure the success of your efforts and make changes as needed.
If you’re looking for customer experience consulting services that can help you create exceptional customer experiences, contact Guiding Progress today.
What Sets Us Apart
Guiding Progress is a customer experience consulting firm that takes a holistic and customer-centric approach to customer experience. We believe that creating great customer experiences requires a deep understanding of your customers, what they value, and how they interact with your business.
Along with that, we take pride in the following:
- A team of empathetic, skilled, and experienced customer experience consultants
- A proven track record of helping companies create exceptional customer experiences
- A holistic and customer-centric approach to customer experience
- A commitment to understanding your customers, their needs, and your business goals
- The ability to design custom solutions that fit your unique needs
- A focus on continuous improvement
What Your Business Will Gain
When you partner with Guiding Progress, you’ll get more than just customer experience consulting services. You’ll also gain the following benefits:
- Customer Understanding
- Clear Vision
- Seamless Customer Journey
- Improved Customer Loyalty /Advocacy
- Competitive Advantage
- Customer Retention
If you’re looking for a customer experience consulting firm that can help you create exceptional customer experiences, contact Guiding Progress today. We would be happy to discuss your needs and how we can help.
Who: A European lobbying organisation representing European SME Business Associations
Challenge: how to attract new customers when going business fairs is becoming more and more challenging.
Solution: together with the European lobbying organisation, 3 Business Associations in 3 major countries and the university of Tor Vergata, I assisted them in building a learning platform to sell online or help SMEs embrace the digital world.
Who: A European leader in building skating rinks and industrial cooling and heating systems.
Challenge: 2020 was a year like no other for many companies. The impact was hard on revenue & profit. Still, the CEO, noticed that the pandemic impacted some of his staff members professional identity (his exact words “perte de repères”).
Solution: Together with the CEO, we worked on a program that could positively impact his staff’s overall resilience and wellbeing. We decided to work with five team leaders in charge of operational team members and customer-facing responsibilities.
Result: After five one-one sessions and two half-day workshops, these five team leaders felt energised, creative and had some new tools and insights to lead and communicate by example. These capabilities will help them interact with staff members even better to boost their overall morale and performance. They also believe this could contribute to an even better customer experience journey.
My ideal individual clients
- Life Pillars
- Core Value
- What makes us happy professionally
- Defining your goals
- What is in the way.
- How to overcome them.
Grow Your Skills
- Growth you want
Grow Your Skills
- Story Telling
- Start a “side hustle” 1st or 2nd business
- Strategic Networking
Steps to Goal
- Identity & Goals