We see business success as the result
of a series of behaviors.
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It all starts with a complimentary call to discuss how we can work together to help you supercharge business performance and empower employees.

We help middle managers or business owners in two areas:
– Build clarity about how they can grow their profession or business.
– Enhance skills needed to get there.
We do this through a seven-week program, as mentioned in the “For You” tab. Our experiences with Oracle, IBM, startups, and receiving a mentorship award allow us to call ourselves “employee experience specialists” and “customer experience specialists”.
The first step is to get to know each other a little, understand what you would like to change/improve and see if we can help.

We help Medium Size businesses in two areas:
– We help them sell more.
– We help them attract and maintain the best possible team members.
We have assisted car dealerships, services companies, and SaaS vendors to enhance safety, clarity, meaning and impact where needed. Tensions and disagreements are brought to the surface and discussed to make those big decisions where everybody is on board to move forward.
The first step is to get to know each other a little, understand what you would like to change/improve and see if we can help.
Our bespoke consulting and coaching framework is based on empathic methodology.
We will take time to get to know you, your business, and your customers.
The program we create will address the questions of what brought you to us in the first place while also focusing on other areas for development that we will discover in our initial phone call.
My ideal individual clients

You need a professional sounding board

Digital vs Human part
Digital isn’t replacing the human part of relationships. The human part is becoming more valuable, but how to leverage that in the digital world.

Networking opportunities
Working for yourself doesn’t have to mean being alone. Join a community like-minded of entrepreneurs and sales professionals to leverage best practices.
My ideal business clients

Global competition has made CX hugely important in retaining clients and encouraging customer loyalty. Find out how you can inspire your employees to go the extra mile and provide the best customer experience.
Poor customer retention

High staff turnover is disruptive, expensive, and doesn’t make for a good customer experience. We’ll help you identify why you’re hemorrhaging staff and what you can do to stem the flow.
High employee churn

Modern-day employees and customers want to know what your company stands for. Your mission and vision must be clear to all and evident in the way you operate.
Cultural confusion

Improving customer experience is key to any successful business. The biggest challenge is how to do that best, not only in person but also through digital channels — improving the human part of sales online.
Choosing the right technology

The success of any new product, service, or direction depends on everybody pulling together in the same direction. This is a key facet of leadership, and you must get it right from the off. We’ll make sure you have a clear strategy and set of plans to lead you to success.
New product launch or new market
Why Guiding Progress?
Our mission is to help businesses of all sizes reinvent the way they think and operate. We see business success as the result of a series of behaviors.
We’ll work with you to identify simple changes that will supercharge performance, customer experience, and ROI, embracing the digital revolution and harnessing the power of human connection.
Our values are Do More with Less, Embrace & Drive Change, and Build Open & Honest Relationships.
Companies that trust us











